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December 12, 2011 Published in Business

Virginia Commerce Bank Answers The Call With Recent Opening Of Customer Care Center

Virginia Commerce Bank continues to seek ways to improve its customers’ banking experience and is proud to announce the recent opening of a customer service call center. The call center, known as VCB Customer Care, is located in Manassas and staffed by knowledgeable banking professionals.

VCB Customer Care is an extension of the service customers receive in the Bank’s branches with the additional convenience of extended hours and direct access to a care center associate. Instead of reaching an automated answering service and navigating through a maze of numbered options, callers will speak directly to an experienced banker who, in most cases, will be able to facilitate requests right away without transfer or delay.

“At VCB, we take pride in providing the highest level of service to our customers which is evident with our recent recognition by Washington Consumers’ CHECKBOOK magazine with a top rating for service,” said Peter A. Converse, President and CEO of the Bank. “VCB Customer Care will continue our legacy of highly personal and exceptional service with our staff of knowledgeable associates—not machines—answering customer phone calls and fulfilling or facilitating requests.”

To reach VCB Customer Care, simply dial the familiar 877-VCB-5015 (877-822-5015) to speak directly with a customer service associate, or contact them via email at customercare@vcbonline.com. VCB Customer Care is open from 8 a.m. to 7 p.m. weekdays and 9 a.m. to 12 p.m. on Saturdays.

About Virginia Commerce Bank

Established in 1988, Virginia Commerce Bank is a full-service, community bank headquartered in Arlington, Virginia, with over $2.9 billion in assets. The Bank serves the Northern Virginia and Fredericksburg markets with twenty-eight branches, a mortgage lending office and a wealth management services department.

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