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October 10, 2016 Published in Tech Alerts, Top Stories

Galaxy Note7 Sales And Exchanges To Stop During Further Investigation

Samsung Galaxy Note7 recall (courtesy image)

Samsung Galaxy Note7 recall (courtesy image)

Samsung announced today that it is working with the U.S. Consumer Product Safety Commission to investigate the recently reported cases involving the Galaxy Note7. Samsung is asking all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

Since the affected devices can overheat and pose a safety risk, consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device. Contact the carrier or retail outlet where you purchased your Galaxy Note7. Click here for additional details.

In September, Samsung Electronics announced a global replacement program for the Galaxy Note7 due to a battery cell issue. On Sept. 15, CPSC issued a notice: Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards.

Update: On Oct. 11, Samsung issued the following statement: “For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production.”


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